At 128best, your personal data is handled with the same care we give to your gaming experience. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a Member.
This Privacy Policy ("Policy") is issued by 128best ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://128best.cam ("the Platform"). This Policy describes how 128best collects, uses, discloses, stores, and protects the personal information of individuals who register an Account on, access, or otherwise interact with the Platform ("Members", "Users", "you").
128best is committed to protecting your privacy and processing your personal data responsibly, transparently, and in compliance with applicable data protection legislation. By registering an Account or using the Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy.
In this Policy, the following terms shall carry the meanings set out below:
When you create a 128best Account, we collect:
To comply with our obligations and protect our Members, we collect:
We collect records of all financial transactions conducted through your Account, including:
When you access the Platform, we automatically collect:
We retain records of your interactions with our Customer Support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
128best collects your Personal Data through the following means:
| Collection Method | Description |
|---|---|
| Direct Submission | Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support. |
| Automated Collection | Technical data collected automatically through cookies, server logs, and platform analytics when you access or use the Platform. |
| Payment Processors | Confirmation data received from payment providers (FPX, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Visa/Mastercard) upon transaction completion. |
| Identity Verification Services | Data returned from third-party KYC verification providers used to validate identity documents submitted during the verification process. |
| Fraud Prevention Systems | Signals and data from automated fraud detection tools used to protect account security and prevent financial crime. |
128best processes your Personal Data for the following specific purposes:
128best processes your Personal Data on the following legal bases:
128best does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary:
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years after closure |
| KYC / identity verification documents | Duration of Account plus 5 years after closure (or as required by applicable law) |
| Financial transaction records | 7 years from date of transaction (for accounting and compliance purposes) |
| Customer support communications | 3 years from last interaction |
| Technical / log data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.
128best implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, or destruction:
Notwithstanding the above measures, no data transmission over the internet or method of electronic storage is completely secure. 128best cannot guarantee the absolute security of your data and will not be liable for any unauthorised access that occurs despite these measures, where such access is beyond our reasonable control.
Cookies are small text files placed on your device when you visit the Platform. They help us recognise your device, remember your preferences, maintain your session, and understand how the Platform is used.
You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the Platform. Essential cookies required for Platform operation cannot be disabled.
As a Member of 128best, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact our Customer Support team through the live chat or email channel specified in Section 16.
The Platform is strictly restricted to individuals aged 21 years and above. 128best does not knowingly collect Personal Data from persons under the age of 21. All registrations are subject to mandatory age verification as part of the KYC process.
If the Company becomes aware that Personal Data has been collected from a person under the minimum age requirement, the associated Account will be immediately suspended, all data will be deleted, and any deposited funds will be returned to the original payment source. If you have reason to believe that a minor has registered on the Platform, please notify us immediately through our Customer Support channels.
The Platform may contain references to third-party services — such as payment gateways and game content providers. These third-party services operate under their own, separate privacy policies, which 128best neither controls nor takes responsibility for. We encourage you to review the privacy policies of any third-party services you interact with in connection with your 128best Account.
128best does not control how payment providers such as Touch 'n Go eWallet, Boost, Maybank, or CIMB process your data on their own platforms. Such processing is governed by the respective provider's own privacy policies.
In the course of providing our services, your Personal Data may be processed by service providers located outside Malaysia. Where such international transfers occur, 128best implements appropriate safeguards — including contractual data protection clauses and security standards — to ensure that your data receives a level of protection consistent with the principles of this Policy.
128best reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered Members via email to the address on file and/or through a prominent notice on the Platform at least seven (7) days before the amended Policy takes effect.
Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed of how your data is handled.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 128best Data Protection team through the following channels:
We aim to respond to all data-related requests within ten (10) Working Days. Complex requests involving data access, portability, or erasure may require additional time, and we will communicate any extension to you within the initial response.
Your Data Rights
Under applicable data protection principles, you are entitled to the following rights with respect to your Personal Data held by 128best. Contact our support team to exercise any of these rights.
You have the right to request a copy of the Personal Data 128best holds about you, along with information about how that data is being used and the legal basis for its processing.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic profile information directly from your Account settings.
You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under applicable law.
In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while we verify the accuracy of data you have contested.
Where processing is based on consent or contractual necessity, you have the right to receive a copy of your Personal Data in a structured, commonly used, machine-readable format.
Where we rely on your consent to process your data (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How We Protect You
These are the concrete measures and policies that back up our commitment to keeping your personal data safe on 128best.
All data transmitted between your device and 128best is protected by industry-standard 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks and financial institutions.
128best does not sell, rent, or trade your personal information to third parties for commercial gain. Your data is used solely to provide and improve the services you have requested from us.
Every Account is subject to mandatory identity and age verification. We process KYC data only to the extent necessary to confirm your eligibility — 21 years or above — and protect your Account from misuse.
Financial transaction data — including your Maybank, CIMB, Touch 'n Go eWallet, and DuitNow details — is handled exclusively through certified payment processors. 128best does not store full card numbers or banking credentials on our servers.
You can withdraw consent for promotional communications at any time through your Account preferences or by contacting our support team. Opt-out requests are actioned within 48 hours.
Our Customer Support team is trained to handle data protection requests, including access, rectification, and erasure requests. Contact us 24/7 via live chat or email at [email protected].
Our support team is available 24/7 to help with any privacy-related requests or questions. You can also review our full Terms & Conditions for more on your rights as a 128best Member.